Support creates avoidable friction.
Teams can spend time answering repetitive questions that require information from multiple systems.
AI Automation × Ecommerce
AI Automation for Ecommerce. Automate the work behind every order.
Ecommerce teams often spend time on repetitive work around orders, customer questions, product information and operations. AI automation can reduce manual handoffs when the workflow is clear and the automation is built around the actual process.
One queue. One request at a time.
Support: how it runs today
Customer question01
Inbox02
Lookup03
Response04
Where does the workflow break?
Ecommerce products depend on information moving between customers, teams and systems. The biggest problems appear when that workflow gets stuck between people, tools and processes. Pick the part that takes more work than it should.
How it runs today
Customer questionInboxLookupResponse
Where it slows down
Teams can spend time answering repetitive questions that require information from multiple systems.
We build
AI-assisted support workflowsKnowledge retrievalRouting
What changed
- Faster response workflows.
- Better context.
- Less repetitive work.
Pick a workflow, or use the arrow keys, to see where it slows down.
Show the SingleBit approach ↓Orders create avoidable friction.
Operational exceptions can require repeated checks across order and customer systems.
Operations are harder to coordinate.
Teams can spend hours moving and reviewing information before routine actions.
What does AI Automation actually involve?
AI automation works best when it sits inside a real workflow. We map the process, identify bounded repetitive tasks, connect the relevant systems and keep people involved where review or judgment matters.
Customer question
Inbox
Lookup
Response
How it runs today.
Workflow discovery
Map the actual process and identify repetitive steps worth automating.
AI-assisted work
Use AI for classification, retrieval, drafting, summarisation and other bounded tasks.
Connected systems
Connect the automation to the tools and data the team already uses.
Human review
Keep the right review points in the workflow so teams stay in control.
What can we build?
Three places this work usually starts. Open a card to see what it involves.
LaunchProd
Check our case studies
One product. Four connected workflows.
LaunchProd is an AI-powered platform that connects creator-channel analysis, product discovery, branded product visualisation and supplier discovery.
View full case study ↗01
Creator-channel analysis
Understand creator channels and the signals around them.
02
Product discovery
Connect discovery with relevant product opportunities.
03
Branded product visualisation
Visualise product ideas in a branded context.
04
Supplier discovery
Bring supplier discovery into the wider product workflow.
How SingleBit works
From the first conversation to a live product and beyond.
Step 01
Discovery
Understand the product, users, business problem and workflow that needs to be solved.
Step 02
Planning
Turn the problem into a clear product plan, technical direction and delivery roadmap.
Step 03
Execution
Design and engineering move together, with working software being built and shipped continuously.
Step 04
Optimise
Review what is working, identify what needs improvement and keep building from there.
You don’t need another agency.
You need the engineering team you retain.
01
One queue
Unlimited requests. One active at a time, so the work that matters actually moves.
02
Direct access
You work with the founders and the people doing the work, not an account layer in between.
03
Built to ship
Design and engineering run together, with working software landing continuously rather than at the end.
Questions Ecommerce teams ask
Can SingleBit build an ecommerce product from scratch?
Yes. We can work across product definition, design, engineering and the workflows required to turn an ecommerce product idea into working software.
Can you connect existing ecommerce systems?
Yes. Where required, the product can be designed around existing systems, APIs, data sources and operational workflows.
Can you build internal tools as well as customer-facing experiences?
Yes. The same engineering approach can support customer experiences, internal dashboards and connected operational workflows.
Can you improve an existing product?
Yes. We can identify workflow friction in an existing product and build the parts needed to improve the experience or operations.
How does the engagement work?
We work through one queue with direct access to the people doing the work and continuous delivery.
Build the part that keeps breaking.
Tell us where the workflow slows down. We’ll help you work out what should be built.
Get your project estimate ↓30 to 45 minutes. No sales script.
Tell us what you’re building.
Give us the context in a few fields. We’ll use it to understand what you need before the first conversation.